—   Help & support

FAQ

Find the details on transportation costs, accepted cargo, and protection for your shipment.

—   Frequently asked questions

Before your cargo moves.

Practical information from BDC Cargo to help you plan your shipment.

Need help with a specific shipment?

Contact a branch to discuss your cargo, destination, and local delivery requirements.

Charges include international freight, export customs clearance, import customs clearance, customs duties, and basic destination-port miscellaneous fees, with no hidden charges.

Local delivery may be free or charged by the branch office, depending on the delivery area.

We handle general cargo, clothing and footwear, household goods, hardware accessories, mechanical components, certain battery-powered products, and fully packaged sensitive goods.

Flammable or explosive materials, pure liquids, prohibited or infringing goods, and products banned by the destination country are not accepted.

We follow standardized handling procedures throughout the shipping process and work with major international insurance providers. Cargo insurance can be purchased as needed.

If damage or loss occurs, a dedicated representative will follow up and assist with claims in accordance with the company agreement and applicable insurance policy terms.